Spa Etiquette

Spa Attire

For hotel residents, we ask that you arrive wearing the robe and slippers provided in your guest room. Non-residents will be provided with a robe, slippers and towel upon arrival. Please bring swimwear for use of Thermal Suite
facilities.

Reservations

Advanced booking is strongly advised as we do not wish to disappoint. A credit card number will be required at the time of booking to confirm your appointment. Please arrive 15 minutes prior to your scheduled treatment time. Late arrival may result in your treatment time being cut short or cancelled to accommodate our other clients, but full charge may be applied.

Payment

We accept cash and all credit cards, debit cards, and hotel gift cards. If you are a hotel resident, it may be possible to charge your treatments to your room.

Cancellation

Spa treatments can be amended or cancelled at no extra charge up to 72hours before your scheduled treatment. For big groups (more than 7) cancellation has to be done 7 days prior to treatment date. Group bookings will incur 50%
booking value cancellation fee if cancelled within 72 hours. No shows will incur a fee of 100% charge of the booking value. Individual and couples’ bookings cancelled within 48 hours will incur a fee of 50% charge of their booking value. Treatments can be changes up to 72 hours prior to arrival, we cannot guarantee changes made after that.

Age Restriction

Guests must be over 18 years to use Spa or Thermal Suite facilities, and ID may be requested.

Valuables

For your safety, we suggest refraining from wearing jewellery during treatments. The management and staff cannot be held responsible for the loss of money or valuables.

Pregnancy

In the interest of safety, please inform us if you are pregnant. It is advised that pregnant women do not avail of heat or hydro-therapies. For the wellbeing of our guests, we advise against massage or simulating treatments during the first trimester.

Special Considerations

If you have any medical conditions, we recommend consulting your doctor before booking any treatments. Prior to your session, a confidential questionnaire will be provided.

Helpful Tips

Make-up Application

Prepare your skin by cleansing and moisturising beforehand. Wear old clothing as makeup may transfer during application.

Tinting & Waxing

If you haven’t had tint/waxing treatments in the last 6 months, a patch test is required at least 48 hours in advance.

Tanning

Exfoliate before the tan application, avoid moisturiser or deodorant, and bring loose, dark clothing and flip flops for after.

Thermal Suite Experience

The thermal suite, including wet areas like the steam room and jacuzzi, requires swimwear. It’s complimentary with treatments over 50 minutes; charges apply for treatments under 50 minutes.

Homecare

To continue your spa regime post-treatment, all products used within your treatments are available for use at home. Your therapist can advise you on the most suitable products for your needs.